Introduction

We strive to ensure our users are satisfied with their learning experience at SkillsOnScreen. If you are not satisfied with your course, you may be eligible for a refund under certain conditions.

Eligibility for Refunds

1. Timeframe: Refund requests must be made within 14 days of the purchase date.
2. Course Progress: If you have accessed more than 20% of the course content, you are not eligible for a refund.

Refund Process

1. Request a Refund: To request a refund, contact our support team at [email address] with your purchase details and the reason for the request.
2. Review and Approval: We will review your request and notify you of the approval or rejection of your refund within 5 business days.
3. Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Non-Refundable Items

1. Promotional Items: Courses purchased at a discount or as part of a promotional offer are not eligible for refunds.
2. Partial Payments: If you have made partial payments towards a course, those payments are non-refundable.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Refund Policy, please contact us at hello@skillsonscreen.ng.